Service Delivery Expert (m/f/d)

Service Delivery Expert (m/f/d) bei Union Tank Eckstein Gmbh & Co KG

HIER BEWERBEN:

https://www.stepstone.de/stellenangebote--service-delivery-expert-m-f-d-aschaffenburg-kleinostheim-union-tank-eckstein-gmbh-co-kg--11075328-inline.html?&cid=partner_kleinanzeigende___SP

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UTA Edenred is one of the leading mobility service providers in Europe. In the 40-country UTA acceptance network, commercial customers can refuel, charge e-vehicles, use numerous other services such as toll processing, breakdown and cleaning services as well as innovative digital solutions for fleet management.

Service Delivery Expert (m/f/d)

full-time position to be filled as soon as possible in our division Technology in Kleinostheim near Aschaffenburg.

● You oversee key functions within the IT department, ensuring the delivery of high-quality service to end users whilst establishing and maintaining Service Support and Service Delivery processes to meet business needs
● You ensure the correct execution of all service management processes, including Incident Management, Problem Management, Change Management, and Asset Management
● You provide stakeholders with comprehensive reports and data, demonstrating the stability of global IT systems
● You manage critical/major incidents
● You manage crisis calls, prioritizing the restoration of services to minimize disruption. Throughout the incident, you keep all stakeholders informed of progress and meticulously record relevant details to support post-mortem analysis

● You hold a Bachelor's degree in Telecommunication Engineering, Computer Science, Electronics, or an equivalent qualification
● You have a minimum of 5 years' experience in Service Delivery within the IT or Telecom sector
● You possess a fundamental understanding of IT infrastructure and are familiar with ITIL or similar frameworks (Certification is advantageous)
● You have hands-on experience of at least 2 years in Incident, Problem, and Change Management processes.
● You excel in Stakeholder management
● You can effectively articulate technical concepts in layman's terms and possess strong communication skills in both English and German, any additional foreign language is a bonus

Flexible working hours
The perfect compatibility between family, leisure and career is important to us.

Shopping Card
The Ticket Plus City Card is topped up monthly with 50€ for all employees.

Mobile working
Whether you are working from home or on-site with your team, flexibility is a top priority for us.

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EIN KLICK, ZUM BEWERBEN! (Kopieren Sie den Link und fügen Sie diesen in die Adressleiste Ihres Browsers ein):

https://www.stepstone.de/stellenangebote--service-delivery-expert-m-f-d-aschaffenburg-kleinostheim-union-tank-eckstein-gmbh-co-kg--11075328-inline.html?&cid=partner_kleinanzeigende___SP